Refund policy
We want our customers to be satisfied with their purchase. Please read our return and refund policy carefully before placing an order.
1. Eligibility for Returns
Returns are accepted only in the following cases:
- The item is defective or damaged upon arrival
- The item received is incorrect or does not match the order
- The item has a manufacturing defect confirmed after delivery
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging with all accessories included.
2. Non-Returnable Items
We do not accept returns in the following cases:
- Change of mind or no longer needed
- Found a lower price elsewhere after purchase
- Incorrect selection of product by the customer
- Products purchased by mistake or ordered incorrectly by the customer
- Normal wear and tear
- Damage caused by improper use, misuse, incorrect installation, misoperation, modification, or other user-caused actions
- Items that have been used, installed, or altered
- Items returned without prior approval
Please ensure that the product specifications meet your needs before completing the purchase.
3. Return Request Procedure
To request a return, you must contact our support team within 7 days of receiving the item.
Your request must include:
- Order number
- Description of the issue
- Clear photos or videos showing the problem
Returns sent without prior authorization will not be accepted.
4. Return Shipping
If the return is approved due to a defect, damage, or our error, we will provide instructions for the return process.
In all other approved cases, return shipping costs are the responsibility of the customer.
Shipping costs are non-refundable.
5. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- The refund will be processed to the original payment method
- Processing time may take 5–15 business days depending on the payment provider
We reserve the right to refuse a refund if the returned item does not meet the conditions stated above.
6. Exchanges
Exchanges are available only for defective or damaged items and are subject to product availability.
7. Cancellations
Order cancellations are possible only before the order has been processed or shipped.
Once an order has been shipped, it cannot be canceled.
8. Contact Information
If you have any questions regarding our refund and return policy, please contact our support team before making a purchase.
By placing an order on our website, you agree to this Refund & Return Policy.